Politique de remboursement

REFUND & RETURN POLICY

Last updated: January 2026

At ZUPHAR, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it  
• With tags and in the original packaging  
• Accompanied by the receipt or proof of purchase  

To start a return, please contact us at:

support@zuphar.com

Returns sent without prior authorization will not be accepted.

RETURN INSTRUCTIONS

Please contact us before returning any item to receive the correct return address and return instructions.

RETURN SHIPPING COSTS

Return shipping is free for eligible returns.

Customers must contact us at support@zuphar.com before sending any item back, so we can provide the correct return address and return instructions.

Returns sent without prior authorization will not be accepted.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order upon arrival and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so we can resolve the issue as quickly as possible.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)  
• Custom or personalized items  
• Personal care products  
• Hazardous materials, flammable liquids, or gases  
• Sale items and gift cards  

EXCHANGES

The fastest way to get the item you want is to return the original item. Once your return is accepted, you can place a new order for the replacement item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must be unused, in its original condition, with tags and packaging, and accompanied by proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@zuphar.com